Terms of service

These terms govern your use of the GRE Mastery website at www.gre-mastery.com and the platform at app.gre-mastery.com (together, the "Service"), operated by Becket & Partners LLC ("we", "us"). By creating an account or using the Service, you agree to these terms.

1. Your account

You must be at least 16 years old to create an account. You must provide accurate information and keep your login details confidential. You are responsible for activity under your account. Accounts are personal and may not be shared or resold.

2. Plans, trials and billing

2.1 Plans and prices

The Explorer plan is free. Achiever and Master are paid plans. Prices for new purchases, in US dollars (USD):

Tutoring sessions and bootcamps are charged separately at the rates shown when you book. Your plan tier sets your tutoring and bootcamp rates.

2.2 Monthly plans renew automatically

A monthly plan is a subscription that renews automatically every month and charges your payment card the monthly price until you cancel. You can cancel at any time from your profile. When you cancel, no further payments are taken and your access continues until the end of the month you have paid for. We do not refund the remaining part of a month, except as set out in section 3.

The renewal date and price are shown at checkout, in your receipt email and in your profile.

2.3 6-month and 12-month plans do not renew

A 6-month or 12-month plan is a single payment for the full term. It does not renew automatically and you will not be charged again unless you choose to renew.

• About 7 days before your term ends, we send you an email reminder with a one-click Renew link.
• Your profile shows "Ends on (date), does not renew" and a Renew button.
• If you renew, you pay the price for that plan in force on the day you renew, and a new term starts when the current one ends.
• If you do not renew, your account moves to the free Explorer plan when the term ends. Your progress is kept.

2.4 7-day free trial

First-time subscribers can get a 7-day free trial of Achiever, Master, Dual Track Achiever or Dual Track Master. A payment card is required to start the trial.

• If you cancel before the trial ends, you pay nothing.
• If you do not cancel, the trial ends and the first payment for the plan you chose is taken: the monthly price (which then renews monthly as in section 2.2) or the single 6-month or 12-month payment (which does not renew, as in section 2.3).
• We email you a reminder 3 days before the trial ends, showing the date and amount of the first payment.
• One free trial per person, account and payment card, across GMAT Mastery, GRE Mastery and Dual Track.

2.5 Dual Track bundle

• What you get. A Dual Track plan gives you the same tier (Achiever or Master) on both GRE Mastery and GMAT Mastery for one price, with one payment and one subscription.
• Accounts. You use a separate account on each platform with the same email address. If you do not yet have an account on the other platform, we email you a sign-up link. Your plan is applied when you sign up or log in with that email.
• Tutoring and bootcamps. Your tier's tutoring and bootcamp rates apply on both platforms.
• Guarantee. Dual Track Master includes one Score Increase Guarantee for one exam (GRE or GMAT) of your choice, chosen at enrolment. It cannot be changed later.
• One plan, both platforms. Renewal, cancellation, refunds and failed payments affect both platforms at the same time. If you cancel or receive a refund, your access ends on both GRE Mastery and GMAT Mastery.
• Existing single-platform plans. If you upgrade to Dual Track from a paid single-platform plan, your existing subscription is switched to Dual Track. You receive a prorated credit for the unused time on your existing plan, which is deducted from your Dual Track payment. You are not charged twice.

2.6 Existing subscribers (grandfathered prices)

If you had an active paid subscription before these prices took effect, you keep your current plan and your current price for as long as that subscription stays active on the same plan and billing interval.

• Existing monthly subscriptions continue to renew automatically every month at your current price.
• Existing 6-month subscriptions continue to renew automatically every 6 months at your current price until you cancel or change plan. You can cancel at any time from your profile; access continues until the end of the period you have paid for.
• If you cancel, let the subscription lapse, or change plan or billing interval, the prices and renewal rules in sections 2.1 to 2.3 apply to the new purchase.

2.7 Price changes

We may change prices for new purchases at any time. For a monthly plan, we notify you by email at least 30 days before a new price applies to your next renewal, and you can cancel before it applies. A 6-month or 12-month term already paid is never re-priced.

2.8 Taxes and currency

Prices are in US dollars (USD) and do not include taxes. Where we are required to charge VAT, sales tax or a similar tax, it is added and shown at checkout before you pay. When we give a refund, we also refund the related tax where tax law requires it. Your bank or card issuer may charge currency-conversion or foreign transaction fees. These fees are set by them, are not paid to us, and are not refundable by us.

2.9 Failed payments

If a renewal payment fails, Stripe may retry it over the following days. If payment is not made, your plan moves to Explorer. For Dual Track, this happens on both platforms.

3. Refunds

3.1 7-day refund on your first paid purchase

If you are not satisfied, you can ask for a full refund of your first payment for a plan within 7 days after that payment is taken. Email [email protected] from your account email. We refund the full first payment to your original payment method, usually within 5 to 10 business days, and your plan ends when the refund is made. Related tax is refunded where tax law requires it. One first-purchase refund per person, across GMAT Mastery, GRE Mastery and Dual Track. This refund does not apply to renewals, later purchases, tutoring or bootcamps.

3.2 Score Increase Guarantee

Eligible Master plans include the Score Increase Guarantee. Its refund remedy is set out in the Score Increase Guarantee terms.

3.3 Tutoring and bootcamps

Cancellation and refunds for tutoring sessions and bootcamps follow section 7.

3.4 Charged in error

If you believe you were charged in error, contact [email protected] within 14 days and we will correct it.

3.5 EU, EEA and UK: right of withdrawal

If you live in the European Union, the European Economic Area or the United Kingdom, you normally have a 14-day right to withdraw from a purchase of digital services. At checkout we ask you to expressly request immediate access to your plan and to acknowledge that you lose the 14-day right of withdrawal once access starts. If you give this request and acknowledgement, the right of withdrawal ends when your access starts, and the 7-day refund in section 3.1 still applies. If you do not give it, you keep your statutory 14-day right of withdrawal, and you can use it by emailing [email protected].

3.6 Other cases

Except as set out in this section 3 or where required by law, payments are non-refundable once a billing period has started.

4. Acceptable use

You agree not to copy, redistribute, publish or sell our questions, explanations, lessons or other content; not to use automated tools to extract content; not to interfere with the Service; and not to misuse tutoring or community features.

5. Content and intellectual property

All content on the Service is owned by or licensed to Becket & Partners LLC and is provided for your personal, non-commercial study. GRE® is a registered trademark of ETS (Educational Testing Service). GRE Mastery is not endorsed by, approved by or affiliated with ETS. GMAT™ and GMAC™ are trademarks of the Graduate Management Admission Council (GMAC) and are mentioned in connection with Dual Track; GRE Mastery is not endorsed by, approved by or affiliated with GMAC. Questions on the Service are original practice material and are not official GRE questions. University, business school and employer names and logos shown on our website are trademarks of their respective owners; see the trademark notice on our home page.

6. Results and the Score Increase Guarantee

Score estimates and simulation scores are indicators based on your practice on the Service. They are not official scores. Except under the Score Increase Guarantee, we do not guarantee any result on the GRE® General Test.

Eligible Master plans include the Score Increase Guarantee. If you meet all its conditions and your official score does not increase by the guaranteed amount, you can choose a refund of the eligible plan fees or 3 additional months of Master. The conditions, claim process, exclusions and remedy are set out in the Score Increase Guarantee terms, which form part of these terms.

7. Tutoring and bootcamps

Sessions are scheduled through the Service. Live tutoring sessions and bootcamp classes are recorded, and you must agree to this before you book or register (see our Privacy Policy).

Tutoring: you can cancel a paid session from the app up to 24 hours before it starts for a full refund. Later cancellations are not refunded automatically; contact support and we will review your case.

Bootcamps: you can cancel your place from the app up to 72 hours before the first session for a full refund. After that, cancellation is not available in the app; contact support and we will review your case.

If we or your instructor cancel a session or a bootcamp, you receive a full refund. Refunds go back to the original payment method and usually appear within 5 to 10 business days.

8. Suspension and termination

We may suspend or close accounts that breach these terms. You may delete your account at any time from Profile, then Privacy & data, or by contacting support. Deleting your account cancels any subscription immediately and permanently deletes your personal data as described in our Privacy Policy. If you have a Dual Track plan, deleting your account cancels the Dual Track subscription on both GMAT Mastery and GRE Mastery.

9. Liability

The Service is provided "as is". To the extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses.

10. Privacy and emails

Our Privacy Policy explains how we use your personal data and your rights. We send service emails needed to run your account, such as security notices, booking confirmations, receipts, trial and renewal reminders, and Score Increase Guarantee notices. Study reminders and progress recaps can be turned off in your email preferences. We send offers and promotions only if you opt in, and you can unsubscribe at any time.

11. Changes

We may update these terms. Material changes will be announced on the Service or by email before they take effect.

12. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates, where Becket & Partners LLC is licensed. Where you live, the following also applies:

• European Union, European Economic Area and United Kingdom. You keep the protection of the mandatory consumer and data protection laws of your country of residence, including the GDPR and UK GDPR. You can bring a claim in the courts of the country where you live.
• United States. Applicable federal law and the consumer protection and privacy laws of your state of residence apply where they cannot be excluded. You can bring a claim in the courts of your state or county of residence.
• United Arab Emirates and other countries. UAE federal law applies, including the Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and the Consumer Protection Law, together with any mandatory law of your country. Disputes go to the competent courts of the United Arab Emirates.

Nothing in these terms limits any right you have under a law that cannot be excluded by contract. Before going to court, please contact us at [email protected] so we can try to resolve the issue.

13. Contact

Becket & Partners LLC, a limited liability company licensed by Sharjah Media City (Shams) Free Zone, Government of Sharjah. License No. 2647737.01. Sharjah Media City, Sharjah, United Arab Emirates. Email: [email protected].