GRE Mastery Score Increase Guarantee

These terms explain the GRE Mastery Score Increase Guarantee (the "Guarantee"). They form part of our Terms of service. The Guarantee is offered by Becket & Partners LLC ("we", "us"), operator of www.gre-mastery.com and app.gre-mastery.com. If these terms conflict with the Terms of service on the Guarantee, these terms apply.

1. What we guarantee

If you meet every condition in section 3, your official GRE® General Test Verbal Reasoning plus Quantitative Reasoning total score on your Guarantee Test will be at least your Prior Score plus the increase in the table below. If it is not, you can claim the remedy in section 6.

The Analytical Writing score is not part of the Guarantee.

Example: if your Prior Score is 312, the Guarantee is met if your Verbal plus Quantitative total on your Guarantee Test is 317 or higher.

Dual Track. A Dual Track Master plan covers one exam only, which you choose at enrolment. If you choose the GRE General Test, these terms apply and you enrol in the Guarantee tab on GRE Mastery. If you choose the GMAT Focus Edition, the GMAT Mastery Score Increase Guarantee terms apply instead. You cannot change your choice or claim a Guarantee for the other exam under the same plan.

2. Definitions

• Eligible Plan: a GRE Mastery Master plan for 6 or 12 months, a Dual Track Master plan for 6 or 12 months, or a GRE Mastery Master monthly plan or Dual Track Master monthly plan after 3 consecutive paid months (free trial days do not count).
• Start Date: the date the first payment for your Eligible Plan is taken. For a monthly plan, it is the date the third consecutive monthly payment is taken.
• Prior Score: the Verbal Reasoning plus Quantitative Reasoning total on your most recent official GRE General Test taken before your Start Date and less than 5 years before it. GRE Subject Tests, unofficial practice tests (including ETS POWERPREP practice tests) and any other exam do not count. Scores from the GRE General Test taken before 22 September 2023 count, as they use the same 130 to 170 scale, if the test was taken less than 5 years before your Start Date.
• Guarantee Test: the official GRE General Test (test centre or at home) that you register in the Guarantee tab.
• Test Date: the date of your Guarantee Test as last recorded in the Guarantee tab under section 3.2.
• Guarantee tab: the Guarantee section of your account at app.gre-mastery.com, which tracks your enrolment, Test Date history, conditions and claim.

3. Conditions

You must meet all of the following conditions. The Guarantee tab tracks each one and shows your progress (for example "On track: 3 of 6 conditions met"). Our records in the Guarantee tab are used to decide whether a condition is met.

3.1 Enrol on time. Within 7 days of your Start Date, enrol in the Guarantee tab, upload your official GRE General Test score report for your Prior Score (PDF or image) and enter your scores exactly as shown on it.

3.2 Register your Test Date, and only move it later.

• (a) At enrolment, enter the date of your official Guarantee Test. It must be at least 6 weeks after your Start Date.
• (b) You may change your Test Date only to a later date, and only before your currently registered Test Date. The Guarantee tab keeps a history of every change.
• (c) If you move your Test Date earlier, or take an official GRE General Test before your registered Test Date, the Guarantee is void. The Guarantee tab will warn you before you do this, and the void is recorded.

3.3 Take the Guarantee Test on your Test Date. You must sit the official GRE General Test on your registered Test Date, while your Eligible Plan is active or within 30 days after it ends.

3.4 Complete the program before your Test Date. Before your Test Date, you must complete on the platform:

• (a) the diagnostic (self-assessment);
• (b) 100% of the lessons in your personal learning path;
• (c) all Test Mastery modules;
• (d) at least 80% of your assigned practice sets;
• (e) at least 50% of the full simulations available on your plan, rounded up, each under timed conditions, with the last one completed within 21 days before your Test Date. On GRE Mastery Master this means 5 of the 10 full simulations; and
• (f) after each full simulation counted under (e), the recommendations for that simulation. The recommendations for a full simulation are: (i) review: opening the explanation of every incorrect or unanswered question in that simulation's review screen; and (ii) practice: one practice set of at least 10 questions in each of your 2 weakest areas shown in that simulation's report (your 2 courses with the lowest percentage correct), taken after that simulation. Mixed-area sets do not count. You must complete them before you start your next full simulation or, for the last counted simulation, before 00:00 UTC on your Test Date. A simulation whose recommendations were not completed in time does not count under (e); this does not end your Guarantee. Full simulations completed before 13 November 2026 count under (e) without recommendations.

3.5 Claim on time. Submit your claim in the Guarantee tab within 30 days after your official Guarantee Test score is released, uploading your official score report.

3.6 Good standing.

• (a) One Guarantee per person for the GRE General Test, whatever the number of accounts or plans.
• (b) Your account must be in good standing and all payments for your plan must be made, with no unresolved payment failure, chargeback or dispute.
• (c) Your account must be used only by you. Account sharing voids the Guarantee.

4. How to claim

1. After your Test Date, open the Guarantee tab and press Claim. The button is available after your Test Date.
2. Upload your official GRE General Test score report for the Guarantee Test and choose your remedy (refund or 3 free months).
3. We confirm receipt by email and review your claim. We aim to send our decision by email within 10 business days. If we reject the claim, we tell you which condition was not met.

If you think a decision is wrong, reply to the decision email or contact [email protected] within 30 days and we will review it again.

5. Verification of score reports

We may verify your Prior Score and Guarantee Test score reports. With your consent, we may ask you to show the scores in your official ETS account (for example in a short screen-share) or to send them to us through an official score-sending or verification service where one is available. We will not contact ETS or access your official account without your consent. If you do not consent or we cannot verify a score report, we may reject the claim.

6. Remedy

If your claim is approved, you can choose one of the following:

• (a) Refund: a full refund of the plan fees you paid for your Eligible Plan. This excludes tutoring, bootcamps and currency-conversion or bank fees. Taxes are excluded, except that we refund the related tax where tax law requires it. For a monthly plan, the plan fees are the monthly fees paid from the first of the 3 consecutive paid months up to the claim. The refund is made to your original payment method, usually within 5 to 10 business days. After a refund, your plan ends. For a Dual Track plan, it ends on both GRE Mastery and GMAT Mastery.
• (b) 3 free months: 3 additional months of Master (Dual Track Master if your Eligible Plan is Dual Track), starting at the end of your current paid period or, if your plan has ended, on the day we approve the claim. These months do not renew automatically and have no cash value.

The remedy is the only one available under the Guarantee. It does not limit your statutory rights (section 10).

7. Exclusions

The Guarantee does not apply if:

• (a) your Prior Score is 326 or higher, older than 5 years at your Start Date, or not from the GRE General Test;
• (b) your plan is not an Eligible Plan (for example Explorer, Achiever, Dual Track Achiever, or a monthly Master plan before 3 consecutive paid months);
• (c) you received the first-purchase refund for the plan, or the plan was refunded, charged back or cancelled for breach of our Terms of service;
• (d) your Guarantee Test score is cancelled, withheld or invalidated by ETS, or you cancelled it, or you did not complete the exam;
• (e) you already received a Guarantee remedy for the GRE General Test on any GRE Mastery or Dual Track plan; or
• (f) you delete your account before the claim is decided (we cannot then check the conditions).

8. Fraud and abuse

We may reject a claim, void the Guarantee and close the account if we reasonably find that you or someone acting for you:

• (a) submitted a false, altered or someone else's score report or test date;
• (b) shared the account, let someone else complete activities, or used scripts or tools to complete lessons, practice sets or simulations;
• (c) deliberately underperformed on a simulation or exam to obtain the remedy; or
• (d) otherwise acted dishonestly in connection with the Guarantee.

If a remedy was given because of fraud, we may recover it.

9. Your data

Your score reports and Guarantee information are used only to run the Guarantee, verify claims and prevent abuse. Uploads are stored privately and can be seen only by you and authorised staff. They are deleted 90 days after your claim is closed or your Guarantee expires. See our Privacy Policy for your rights.

10. Changes and statutory rights

We may change or end the Guarantee for future purchases. Changes do not apply to a Guarantee you have already enrolled in, unless the change is in your favour.

These terms are governed as set out in section 12 of our Terms of service. Nothing in these terms limits any right you have under a law that cannot be excluded by contract, including mandatory consumer protection laws in the European Union, the European Economic Area, the United Kingdom, your US state of residence or the United Arab Emirates (including the UAE Consumer Protection Law). The Guarantee is in addition to those rights.

11. Trademarks and contact

GRE® is a registered trademark of ETS (Educational Testing Service). GRE Mastery is not endorsed by, approved by or affiliated with ETS. The Guarantee is offered only by Becket & Partners LLC.

Questions: [email protected]. Becket & Partners LLC, licensed by Sharjah Media City (Shams) Free Zone, Government of Sharjah, License No. 2647737.01, Sharjah Media City, Sharjah, United Arab Emirates.